Frequently asked questions

Can I change or cancel an order I just placed?

You can change a clothing order within 3 hours any other order cannot be cancelled. If you have any questions or would like to change or cancel your order contact: jenna@elisealexander.com.

Can I return something I bought?

Please check out our return policy.

Can I post about Soul Vision on social media?

Yes of course we love to see the looks you have created. Please tag @soulvision_clothing on instagram. We will reach out to you and ask you to rep some of our clothing. Please don’t email us and ask 4 free stuff. Also, be sure to use the hashtag #soulvisionclothing on instagrm when posting.

What type of payments do you accept?

-All credit cards and debit cards -Paypal

How long does shipping take?

For any clothing products, home decor, and backpacks the shipping takes 3-5 days after production. Production can take up to 2 weeks (with COVID it is taking up to 3 weeks). For all other products shipping takes 3-5 days.

How do I know what size I wear?

Please see our size chart. Click Here.